The lobby is an atrium style, and once guests pull into the porte cochere and pass through security it is a welcoming space of soft lounge chairs and seating.
Front desk staffers smile at any interaction and are proud to point guests to the Rwandan-made crafts in the hotel’s own gift shop.
This is, in fact, the city’s nicest hotel on the market located in the central of Kigali, just 10 kilometres from Kigali International Airport.
Even more important is the fact that this is the city’s primary international five-star offering outperforming even welcoming everyone from heads of state to celebrities.
The hotel’s main eatery is Milima overlooking the pool and serving three Mediterranean-inspired meals a day including a solid snack menu for those who want to lounge by the water.
During the day, the waterfall sounds attract guests to the pool for relaxation and occasional live music plies the space.
Theme nights during the evening hours attract locals and guests for favorites ranging from African grills to Mongolian barbecues. Live music is popular in the hotel’s bar and lounge area.
Guest rooms at serena are decorated in contemporary décor, but not without a handful of African elements like artwork and colorful fabric pillows.
You will enjoy wireless high speed Internet is available in all guest rooms and public areas. Ensuite amenities include everything from powerful air conditioning to cable TVs –flat-screen in some rooms, coffeemakers, robes, slippers, pillow menus, and phones with voice mails.
You will mostly appreciate the electrical outlets catering toward international travelers and full-length mirrors.
Prime rooms are preferred because they are mostly in the newer wing and feature balconies overlooking the swimming pool or front entrance. Rooms in the newer wing are typically more modern, but all feature the same high-tech amenities and modern-day comforts.
Bathrooms are spacious with tiled showers, soaking tubs, and plentiful amenities including British Penhaligon’s toiletries.
Regional guests find the hotel’s Middle Eastern-inspired spa to be the best for massage and beauty treatments. All guests have complimentary access to the spacious fitness center, sauna, and steam room facilities.
Room service is offered 24hours and seven days a week with special provisions that are made for early departures with a boxed breakfast on offer at reception.
Staff is perfect to international standards, and the hotel’s dedicated taxi staff is also good in their service.
There is no better option in Kigali than the Serena, and the staff here performs to expectation.
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